Where personalisation of goods is required, we can only supply artwork based on the quality of the artwork provided to us.  For personalisation, an artwork proof will be sent to you for approval and once you have approved, we cannot be held responsible for any errors occurred prior to production.  Please note that as personalisation of goods has a longer lead time, any delay in approving may impact on delivery.

Full payment will be required before dispatch of your order.  The easiest and quickest method of payment is via bank transfer, but we can also accept a cheque.  We don't take card payments over the phone but we can send you a secure payment link for you to enter your own details.  Please note there may be a charge for this option.

If payment is not received when requested, we reserve the right to suspend the supply of any further goods to you.

Returning Goods

If you are not satisfied with your goods, you have the right to return them for a full refund excluding any set up charges and delivery charges.  If an item has been engraved and cannot be re-sold, we are unable to accept returns as this is a personalised item. You will be resposnsible for any delivery charges incurred for returning goods where there is no fault or you have changed your mind.

In the instance of unique bespoke medals, if they are not as described or of proven unsatisfactory quality, you have an obligation to have the goods returned to us.  Once goods are back and inspected and a fault is found,  you will receive a full refund exclusing delivery and set up charges.  If the goods are found to be satisfactory when received back, no refund will be given and the goods will be sent back to you at your cost.  If goods are unsatisfactory but have been used by you and cannot be returned, this confirms your acceptance they are of suitable quality for the purpose and no refund will be given. This process may take up to 30 days.